WELCOME FAQs

• Install the Starlink antenna according to the instructions provided with your Starlink kit.
  • Starlink Enterprise antenna: installation instructions
  • Starlink Flat High Performance antenna: installation instructions
• Connect the power supply to the WELCOME Gateway’s power input socket.
• Using the 5m Ethernet cable from the Starlink kit, connect the Starlink Ethernet to Port 1 on the WELCOME Gateway, which is labeled ‘Starlink’.
• Plug the power supply into the TP-Link 8-Port Switch and turn on the AC power.
• Using the CAT6 Ethernet 3m cable provided, connect one end to LAN 4 on the WELCOME Gateway and the other end to Port 8 on the TP-Link Switch.
• Connect Wi-Fi Access Point #1 to Port 1 of the TP-Link 8-Port Switch. Similarly, connect Wi-Fi Access Point #2 to Port 2 on the switch.
• Power on the WELCOME Gateway by pressing the power button on the device.
• Scan for available Wi-Fi networks on your device. You should see the WiFI Network name  ‘WELCOME.online’—select it and connect.

Two access points are included, depending on your area of coverage required or number of users and physical interference you may need additional Wi-Fi access points to provide adequate access to all your users.

In general, one AP (Access Point) can cover up to approximately 2000 square feet, with variation based on the physical environment and wireless interference.

The maximum number of access points you can connect with the provided Switch is 4, you can use your own TP-link 16 port or 24 port switches to connect more than 4 access points however Elcome does not take responsibility for the performance or warranty of your switches or access points for use with the WELCOME solution.

You can place an order with Elcome for more than the provided two access points or purchase more local access points at an extra cost.

Yes, you can use your own WiFi access points however Elcome does not take responsibility for the performance or warranty of your access points for use with the WELCOME solution.

Yes, you can use WELCOME Compatible WiFi access points from a local vendor however Elcome does not take responsibility for the performance or warranty of your access points for use with the WELCOME solution.

Yes, you can use WELCOME Compatible Switch (e.g. a 24 port switch) and WiFi access points from a local vendor however Elcome does not take responsibility for the performance or warranty of your access points for use with the WELCOME solution.

• Check to ensure the power adapter is properly plugged in.
• Check to ensure the power adapter has power and the LED light on the adapter is ON.
• Check to ensure you can use the power adapter with the provided plug pin type or if you need a different pin type for the power adapter  e.g. European / Asian plug pin type.
• If the above procedure did not work, please contact WELCOME support.

Sure, if you request this at the time of placing and order with Elcome we will include one free of cost for your convenience. Optionally you can also purchase it with the correct specifications from a local vendor.

• You may need to activate your kit do you mean using the QR code[YP1] ? with Elcome International LLC if you have not already done so please contact support at welcome@welcome.online with “Support: Activation” in the email subject.
• If you have activated the WELCOME Kit but have not activated your Starlink you will need to activate your Starlink before you can get internet access. What does this mean?
• If you have activated the kit and the Starlink kit already but are still unable to see the “’WELCOME.online’” SSID for internet access please contact support at welcome@welcome.online with “Support:” in the email subject.
  
  @Pavanpreet Grewal  – Yes but those details I do not have from @Dani Gorgon yet so the wording will be finalized after Dani gives us the final details of the QR code and how it is expected to work. [YP1]